What is the delivery time and what carriers do you use?
The majority of shipments are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email. We do not offer express shipping and we do not ship outside of the Philippines.
Shipping Policies – Problems and Exceptions
If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions.
If shipment is stolen or damaged due to delivery, please report the incident to Focus Global Inc. via email at email@example.com and provide the order number for resolution.
Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.
Can I cancel my order?
Unfortunately, we currently do not accept cancellations for credit/debit card, online bank transfer, over the counter (paid), and GCash transactions.
Note: We cannot guarantee the cancellation of your order if the item has already been shipped. If shipped, we will be unable to process your cancellation request and the item will be delivered to its destination.
What is your order processing time?
All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
What are the shipping methods?
Free local delivery is available for all orders over within the Philippines.
Deliveries are made from 9:00 AM PHT on Monday-Friday.
Your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are for Appointment basis ONLY
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.